Terms and Conditions
Welcome to Domma!
These Terms and Conditions govern your use of our website, www.withdomma.com, and our products and services. By accessing or using our website, you agree to comply with these terms.
1. General
1.1. Domma operates in Indonesia, offering personalized bottles and corporate orders.
1.2. We reserve the right to modify these Terms and Conditions at any time. Changes will be effective once posted on our website.
2. Orders & Payments
2.1. All orders are subject to availability and confirmation of payment.
2.2. Prices listed on our website are in Indonesian Rupiah (IDR) and may change without prior notice.
2.3. We accept payments via bank transfers, credit/debit cards, and e-wallets.
2.4. Orders will only be processed once payment is confirmed.
3. Customization & Corporate Orders
3.1. Once a custom order is confirmed, changes or cancellations are not allowed.
3.2. Domma reserves the right to reject any designs that violate copyright laws or are deemed inappropriate.
4. Shipping & Delivery
4.1. Orders are processed within 1–3 days, excluding public holidays.
4.2. We ship within Indonesia and to Singapore and Malaysia. Contact us for other international inquiries.
4.3. Delivery times vary based on location and courier service.
4.4. Once an order is shipped, Domma is not responsible for delays, loss, or damage caused by the courier.
5. Returns & Refunds
5.1. Returns are only accepted for defective or incorrect items.
5.2. Personalized orders cannot be returned unless there is a production error.
5.3. Customers must notify us within 5 days of receiving the order for any return or refund requests.
5.4. Refunds (if applicable) will be processed within 7–14 business days after approval.
6. Intellectual Property
6.1. All content on this website, including images, logos, and text, is owned by Domma and protected under intellectual property laws.
6.2. You may not copy, distribute, or use any content without our permission.
7. Liability & Disclaimer
7.1. Domma is not liable for any indirect, incidental, or consequential damages related to product use.
7.2. While we strive to ensure accuracy, we do not guarantee that product descriptions, pricing, or website content are error-free.
8. Contact Information
For any questions or concerns, you can contact us via email at order@withdomma.com.
By using our website, you agree to these Terms and Conditions.